Lost Smart Card

Should reporting the need for a new one not have been done as part of issuing the spare?

I'm using the spare card at the moment and I can confirm that when you transfer the card to yourself there is a box to tick "do you want to order a new card?"

Thanks all new card ordered meanwhile using spare

Ordered tues, arrived thurs, blimey, that's quick.
Mine have always been over one week!!

not without a smart card no....its your pass key

In regard to holiday times, the Site Manager (or AE if there is no Site Manager) should designate a SM in case anything such as this happens. Illness can be a problem though so it's not a bad idea to keep more than one person with the ability to carry out admin tasks. I've never has to try it so I'd have to check if the helpline are able authorise the issue of a smart card in the event of nobody able to authorise it on site.

I've heard of AE's going on holiday and leaving their card behind complete with the password in case anything happens. If VOSA were to find out, something would happen and the AE could come back home to no business.

If the above situation arises the tester can use the fall back system,it's just a case to ring the service desk and explain the situation and as long as you pass the security questions,they will allow a tester to carry on in fallback.

If the situation is where a tester can't use his own smart card and can not issue the spare smart card to himself (authorised person not present to issue spare card),,once again ring the service desk or vosa who can place him on vts system with the required role to issue himself the spare smart card.

If a tester arrives at a vts were he has not worked before
and no authorised person is present to put him to the vts device,,vosa can place him on the vts device via a phone call.
The authorisation on any of the above may be restricted to mon-fri

you need to appoint some one as admin role so when site manager is not present he can issue spare or ad new role if you have freelance tester work for you