FAO Members Of The Public

IMPORTANT NOTICE- Members of the public.

As the MoT testing garages that use this forum are very conscientious in what they do they are keen that you, the members of the public, understand that the current ‘roll out’ of the new administrative system, whilst currently flawed, is not of their making. There has been little in the way of explanation from the DVSA (the Government agency responsible) that even goes part-way in pacifying any party.
Garages are doing all they can to help resolve the system problems with constant feedback but more often than not receive no reciprocal communication.
If your MoT test runs out soon, please help yourself by getting it booked in up to a month before it falls due; you will not lose any unexpired days.
Waiting for the test may be unavoidable, but please allow extra time at the moment. Many of the test stations are having to hand-write certificates and test in ‘contingency mode’ which all takes extra time. When the system comes back on-line for these garages, your test details will be logged with the DVSA and it is the computerised record that counts. You are perfectly entitled to a printed certificate then, without charge of course, where any details or discrepancies will be updated. Carry the temporary certificate in your vehicle just in case.

Further details can be obtained by contacting the Driver and Vehicle Standards Agency (DVSA) at....

MOT, vehicle testing and approval
enquiries@vosa.gov.uk
mot.modernisation@vosa.gsi.gov.uk
Telephone: 0300 123 9000
Monday to Friday, 7:30am to 6pm

MOT testing business service desk
Telephone: 0330 123 5654
Monday to Friday, 8am to 8pm
Saturday, 8am to 2pm

Or write to:
DVSA, Northleigh House, Lime Kiln Close, Stoke Gifford, Bristol, BS34 8SR

Please do not blame your garage for these shortcomings, the situation really is not of their making and they are as keen as you are to minimise any inconvenience.

Many thanks.