companstation

I am Now officially writing emails and letter to dvsa seeking compensation !!! this is totally unacceptable, without going into a long boring story I now have 2 testers that tried to log on Old vehicles ABC 123A type vehicles and are both locked out, I have been told its a known issue and and they don't have a fix, in the mean time we cant even enter them on the system and it says a vehicle is being tested  


LONG STORY


It is with regret the I have to email you direct. I have made countless calls to the call centre, which seems to fall on deaf ears. We understand that are just a help desk, even though this is meant to be the number that we are directed to in any emergency or for information. That have however been unable to help with any of the problems that have arisen during and after the computerisation change over. We have been preparing for this since you have announced the changes that are coming and feel that we have provided useful and informative information and help during this process as we are in fact a multi lane, MOT only testing station with a 100% unbiased policy as we carry out no work. This should have been noted by yourselves and possibly we should have had some extra support for this or even be one of the last Testing stations to be changed.

We have now encountered some serious issues regarding 2 of our full time MOT testers that have now been locked from MOT testing due to a technical issue which DVSA are aware of and have offered no solution or time frame of a resolution. This is unacceptable as the largest Government Authority in the UK to be this unaware of major technical issues that affect the actual ability to continue with their daily MOT testing.

We have been patient and understanding with all the minor glitches and the inability to perform duplicates and even the Contingency Testing which happens on a daily basis to us. Yet I feel now that the technical issue which has locked out MOT testers is now a major issue to ourselves and also for future testing stations that will encounter this.

I am now seeking compensation for the outage that started 2 weeks ago has continued through to Monday the 24th, which is not letting 2 MOT testers to complete an MOT test and have to constantly work in contingency Testing.



I have attached a lengthy outline of all the issues that have arisen in the last week which is now affecting our ability to give our customers a full and complete MOT service.



I am appalled and astounded that you feel this is an acceptable outcome for the largest Governing body for MOT testing to have no support or technical back up for a nationwide system that is a mandatory service for the UK.

I have contacted yourself and also Alistair Peoples himself and am expecting some return calls and help regarding this isolated incident. I am also seeking compensation for the outage time and for the poor service that I am offering my loyal customers. I have had multiple complaints so far and this is growing minute by minute which I am personally having to deal with.