damaged smart card

nas
MOT tester

Posts: 7

Class tested: 3, 4, 5L

Last Online: Jan 8, 2014 0:44:37 GMT 1

damaged smart card Dec 28, 2013 12:48:06 GMT 1

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Post by nas on Dec 28, 2013 12:48:06 GMT 1

Hi all i tried to log on using my smart card to do a test yesterday but could not do it the reader would not read my card i thought the computer was playing up so another NT put his card in and it worked fine.
On closer inspection of my card i noticed that some how it has a small crack in it down the middle??? now i can't test as my card is broken and i am due for my QC check on Monday what can i do and who do i contact for a new card any help appreciated thanks.

baz657 Administrator Keeping safe Posts: 4,703 Class tested: 1, 2, 3, 4, 5L, 7 Last Online: Apr 29, 2024 22:07:44 GMT 1 Likes: 1,612	damaged smart card Dec 28, 2013 15:13:04 GMT 1 phaetonott likes this Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by baz657 on Dec 28, 2013 15:13:04 GMT 1 You can use the spare card (somebody with manager status will have to set it up for you) nas. During the process you can order a new card and keep using the spare until your own arrives.
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phaetonott
MOT tester

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damaged smart card Dec 28, 2013 21:12:58 GMT 1

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Post by phaetonott on Dec 28, 2013 21:12:58 GMT 1

What baz657 said ^^^^^^

I'm doing exactly that at the moment.

I could be stuffed on Monday though as my manager is off and the device would only give me one day on the spare. Nobody to re-issue the spare to me on Monday. I think that means I'm gonna have to use fallback which is a big pain in the botty

Simon

I am never right but at least I am trying

nas MOT tester Posts: 7 Class tested: 3, 4, 5L Last Online: Jan 8, 2014 0:44:37 GMT 1	damaged smart card Dec 29, 2013 0:46:33 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by nas on Dec 29, 2013 0:46:33 GMT 1 Thanks for the info will speak to the manager on monday.

mercedes
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damaged smart card Dec 29, 2013 13:47:18 GMT 1

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Post by mercedes on Dec 29, 2013 13:47:18 GMT 1

had this probelm my self if you phone atos they will temperly allow you to issue the spare card to your self till your manager gets there had the same problem when i was on holiday the uthere tester just phoned them it did not seam to be a problem

nas MOT tester Posts: 7 Class tested: 3, 4, 5L Last Online: Jan 8, 2014 0:44:37 GMT 1	damaged smart card Dec 30, 2013 0:04:57 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by nas on Dec 30, 2013 0:04:57 GMT 1 Who shall i phone for a replacement card any phone numbers thanks.

pete Administrator VTS Council member Freelance Tester Business owner Posts: 2,235 Class tested: 3, 4, 5L, 7 Last Online: May 2, 2024 20:49:08 GMT 1 Likes: 668	damaged smart card Dec 30, 2013 8:14:42 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by pete on Dec 30, 2013 8:14:42 GMT 1 You can phone this number 0300 123 9000 and ask for the correct department for replacement smart card. Or you can Email: enquiries@vosa.gsi.gov.uk
	Last Edit: Dec 30, 2013 8:16:56 GMT 1 by pete -

phaetonott
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damaged smart card Dec 30, 2013 22:23:34 GMT 1

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Post by phaetonott on Dec 30, 2013 22:23:34 GMT 1

When you switch to the spare card there's a box to click "do you want to order a new card"

mercedes, I'm surprised about that, I rang the "no-help line" last time my card died and I needed to use the spare and they wouldn't issue it to me.

Simon

I am never right but at least I am trying

nas MOT tester Posts: 7 Class tested: 3, 4, 5L Last Online: Jan 8, 2014 0:44:37 GMT 1	damaged smart card Dec 31, 2013 0:21:20 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by nas on Dec 31, 2013 0:21:20 GMT 1 I rang the above number and they put me in touch with another department where i was issued a new card after a few security questions it should be with me in about 5 working days very quick service thanks all.

pete Administrator VTS Council member Freelance Tester Business owner Posts: 2,235 Class tested: 3, 4, 5L, 7 Last Online: May 2, 2024 20:49:08 GMT 1 Likes: 668	damaged smart card Dec 31, 2013 8:57:39 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by pete on Dec 31, 2013 8:57:39 GMT 1 Glad we could help you out nas.

prb5244 MOT tester Posts: 319 Class tested: 4 Last Online: Mar 6, 2022 18:09:23 GMT 1 Likes: 57	damaged smart card Jan 2, 2014 22:10:56 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by prb5244 on Jan 2, 2014 22:10:56 GMT 1 when you issue the spare smart card in drop down box i think you can go for 5 days and request a replacement card so you dont have to re issue it dont forget when you get new card to return spare card if dont your replacement wont work

phaetonott
MOT tester

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Last Online: Nov 6, 2020 17:49:52 GMT 1

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damaged smart card Jan 4, 2014 0:51:08 GMT 1

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Post by phaetonott on Jan 4, 2014 0:51:08 GMT 1

Dec 31, 2013 0:21:20 GMT 1 nas said:

I rang the above number and they put me in touch with another department where i was issued a new card after a few security questions it should be with me in about 5 working days very quick service thanks all.

Sometimes that dropdown box is locked on one day.

Every morning last week I hag to "Return spare smart card" and then get SM to "Issue spare smart card to NT"

Pain in the bum but my new card arrived today

Simon

I am never right but at least I am trying

nas MOT tester Posts: 7 Class tested: 3, 4, 5L Last Online: Jan 8, 2014 0:44:37 GMT 1	damaged smart card Jan 4, 2014 1:10:49 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by nas on Jan 4, 2014 1:10:49 GMT 1 Had my new card arrive today very quick delivery.

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Post by nas on Dec 28, 2013 12:48:06 GMT 1

Post by baz657 on Dec 28, 2013 15:13:04 GMT 1

Post by phaetonott on Dec 28, 2013 21:12:58 GMT 1

Post by nas on Dec 29, 2013 0:46:33 GMT 1

Post by mercedes on Dec 29, 2013 13:47:18 GMT 1

Post by nas on Dec 30, 2013 0:04:57 GMT 1

Post by pete on Dec 30, 2013 8:14:42 GMT 1

Post by phaetonott on Dec 30, 2013 22:23:34 GMT 1

Post by nas on Dec 31, 2013 0:21:20 GMT 1

Post by pete on Dec 31, 2013 8:57:39 GMT 1

Post by prb5244 on Jan 2, 2014 22:10:56 GMT 1

Post by phaetonott on Jan 4, 2014 0:51:08 GMT 1

Post by nas on Jan 4, 2014 1:10:49 GMT 1