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rocket
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Inexperienced Tester ( ask for a Appeal form ) Nov 30, 2023 20:35:27 GMT 1

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Post by rocket on Nov 30, 2023 20:35:27 GMT 1

Right I gets this guy who had just had a test done at the local council TEST station and his Citroen C4 was failed on NSF inner track rod end excessive play and a advisory on OSF inner track rod end slight play ( he should have advised slight play steering rack ends ) as they are not a Testable item !!! What do I do ? Ring them up take the car back and ask for a Appeal form they did charge him full price . He's on the phone to the manager who I've known for 6 years now as he's best friends with Andy who works in the workshop I said your tester has made a Big mistake by failing something that is NOT a Testable item and left it at that !!! I explained the Correct way to approach this is the Appeal form way DVSA will overturn the Test result and the TESTER will get a valuable lesson and possible points over this ! Any thoughts on this fellas ? I'm all ears Rocket Ron

Dynamo
MOT tester

He who is without oil shall throw the first Rod. See the book of Compression's 8.7.1

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Inexperienced Tester ( ask for a Appeal form ) Dec 1, 2023 1:12:55 GMT 1

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Post by Dynamo on Dec 1, 2023 1:12:55 GMT 1

Supposing I understand you correctly. You say the inner track rods are worn but not the outer track rod ends. If I'm understanding you correctly, the said vehicle could still genuinely fail the test.

With the engine idling and the tester stood at the drivers door, gently rock the steering leftwards and rightwards until you see the road wheel just start to move. Now look back at the steering wheel and subjectively assess how much the steering wheel is actually moving to/fro. If you think the steering wheel is moving more than 13 mm (rack and pinion steering), then its a fail, but if not then an advise. Interpretation of the regulations is somewhat difficult for many and even more so, sometimes finding the correct rfr can be a problem.

Try manually finding brake calipers and you'll see what I mean!

You can't "unbreak" the broken,you can only break the unbroken to break the break of the unbroken, for me, you cannot unbreak me, for I am already broken,so you have no need to break the break because I am not unbroken.

rocket AE/Manager/Owner Posts: 3,440 Class tested: 4 Last Online: Apr 28, 2024 9:14:56 GMT 1 Likes: 1,045	Inexperienced Tester ( ask for a Appeal form ) Dec 1, 2023 2:40:03 GMT 1 mike617 likes this Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by rocket on Dec 1, 2023 2:40:03 GMT 1 Steering rack ends are a advisory yes ?THEY sent the car to us as they don't do repairs and the tester he failed it on something else I re checked the car me a nd him can't be right ONLY Me

neil82
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Inexperienced Tester ( ask for a Appeal form ) Dec 1, 2023 7:14:30 GMT 1 wally and mike617 like this

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Post by neil82 on Dec 1, 2023 7:14:30 GMT 1

In my experience local authority test centres are a bloody law to themselves and should be closed down, even more so if they offer discounted tests to the public, its YOUR rates and council taxes which are subsidising them.

dwain
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Inexperienced Tester ( ask for a Appeal form ) Dec 1, 2023 12:31:16 GMT 1 via mobile baz657 likes this

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Post by dwain on Dec 1, 2023 12:31:16 GMT 1

If you’re on good terms with the manager, ring him and have a chat, see how he takes it. If he’s likely to show the tester the error of his ways it’ll be beneficial for all.

If you don’t think that’ll happen, give the presenter the info proposing either appeal or have you conduct the test.

Beyond that, I’d not concern myself with how other VTSs are operating tbh.

dwain
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Inexperienced Tester ( ask for a Appeal form ) Dec 1, 2023 12:32:46 GMT 1 via mobile

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Post by dwain on Dec 1, 2023 12:32:46 GMT 1

Dec 1, 2023 7:14:30 GMT 1 neil82 said:

In my experience local authority test centres are a bloody law to themselves and should be closed down, even more so if they offer discounted tests to the public, its YOUR rates and council taxes which are subsidising them.

They are self funding so I wouldn’t worry yourself about that.

aylesburyjock
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Inexperienced Tester ( ask for a Appeal form ) Dec 1, 2023 17:02:44 GMT 1 via mobile baz657, wally, and 3 more like this

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Post by aylesburyjock on Dec 1, 2023 17:02:44 GMT 1

Dec 1, 2023 1:12:55 GMT 1 Dynamo said:

Supposing I understand you correctly. You say the inner track rods are worn but not the outer track rod ends. If I'm understanding you correctly, the said vehicle could still genuinely fail the test.

With the engine idling and the tester stood at the drivers door, gently rock the steering leftwards and rightwards until you see the road wheel just start to move. Now look back at the steering wheel and subjectively assess how much the steering wheel is actually moving to/fro. If you think the steering wheel is moving more than 13 mm (rack and pinion steering), then its a fail, but if not then an advise. Interpretation of the regulations is somewhat difficult for many and even more so, sometimes finding the correct rfr can be a problem.

Try manually finding brake calipers and you'll see what I mean!

I'm fairly certain rocket knows how to conduct the test. He has explained what he found. He is asking for opinions on what might be an appropriate way forward with the least hassle all round for customer and tester alike. Any ideas? I favour the informal chat since he knows the owner, but if the tester won't see his mistake then it would have to be the VT17 route I think.
You see this so often in testers discussions where they will find new and inventive ways to fail those joints because they know they are not testable, and don't agree with DVSA on that

Last Edit: Dec 1, 2023 17:03:22 GMT 1 by aylesburyjock -

dizzydiver
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Inexperienced Tester ( ask for a Appeal form ) Dec 1, 2023 21:17:26 GMT 1 rocket and mike617 like this

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Post by dizzydiver on Dec 1, 2023 21:17:26 GMT 1

Plenty points scored for failing a non testable item! Can only really fail on excessive play at the steering wheel, not forgetting, the bigger the steering wheel, the more play you are allowed.
Doesn't matter what else has been found or not, the fact is that it was failed on the non testable item.
VT17.

rocket
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Inexperienced Tester ( ask for a Appeal form ) Dec 3, 2023 0:57:01 GMT 1

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Post by rocket on Dec 3, 2023 0:57:01 GMT 1

aylesburyjock Dynamo dwain right the customer rang the council garage after I inspected it whilst he was at my garage and told them my findings and opinions that the TESTER made a mistake on what he found I was trying to be right with this bloke and they said they will respect again !!! The customer came back day after and said another TESTER inspected it and I was correct . As they have been right with him for the last few years He wanted a reasonable outcome ( and didn't want to go down the VT 17 appeal form route ) actually we are going to put new rack ends o n because the customer wants them done and get it Retested and next year They will owe him a Free MOT Test A reasonable outcome I do hope this tester has learned a valuable lesson

rocket
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Inexperienced Tester ( ask for a Appeal form ) Dec 3, 2023 1:25:43 GMT 1

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Post by rocket on Dec 3, 2023 1:25:43 GMT 1

Dec 1, 2023 7:14:30 GMT 1 neil82 said:

In my experience local authority test centres are a bloody law to themselves and should be closed down, even more so if they offer discounted tests to the public, its YOUR rates and council taxes which are subsidising them.

The first test station I worked at In 1996 we did class 4 7 and did council tests for pendle council and the station in question charged him full retail price we charge £ 40

Last Edit: Dec 3, 2023 1:31:03 GMT 1 by rocket -

rocket
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Inexperienced Tester ( ask for a Appeal form ) Dec 3, 2023 1:42:05 GMT 1

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Post by rocket on Dec 3, 2023 1:42:05 GMT 1

Dec 1, 2023 17:02:44 GMT 1 aylesburyjock said:

Dec 1, 2023 1:12:55 GMT 1 Dynamo said:

Supposing I understand you correctly. You say the inner track rods are worn but not the outer track rod ends. If I'm understanding you correctly, the said vehicle could still genuinely fail the test.

With the engine idling and the tester stood at the drivers door, gently rock the steering leftwards and rightwards until you see the road wheel just start to move. Now look back at the steering wheel and subjectively assess how much the steering wheel is actually moving to/fro. If you think the steering wheel is moving more than 13 mm (rack and pinion steering), then its a fail, but if not then an advise. Interpretation of the regulations is somewhat difficult for many and even more so, sometimes finding the correct rfr can be a problem.

Try manually finding brake calipers and you'll see what I mean!

I'm fairly certain rocket knows how to conduct the test. He has explained what he found. He is asking for opinions on what might be an appropriate way forward with the least hassle all round for customer and tester alike. Any ideas? I favour the informal chat since he knows the owner, but if the tester won't see his mistake then it would have to be the VT17 route I think.
You see this so often in testers discussions where they will find new and inventive ways to fail those joints because they know they are not testable, and don't agree with DVSA on that

That is what is going to happen me personally the tester needs to be taught a lesson my opinion

aylesburyjock
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Inexperienced Tester ( ask for a Appeal form ) Dec 3, 2023 9:54:58 GMT 1 via mobile rocket likes this

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Post by aylesburyjock on Dec 3, 2023 9:54:58 GMT 1

I think the tester probably has been taught a lesson. We are not privy to the conversations between him and his boss for putting them in that position, but I bet the tester did not enjoy them. This is one mistake he will have learned from.

rocket
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Inexperienced Tester ( ask for a Appeal form ) Dec 4, 2023 2:15:55 GMT 1

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Post by rocket on Dec 4, 2023 2:15:55 GMT 1

Dec 3, 2023 9:54:58 GMT 1 aylesburyjock said:

I think the tester probably has been taught a lesson. We are not privy to the conversations between him and his boss for putting them in that position, but I bet the tester did not enjoy them. This is one mistake he will have learned from.

I would like to think so however he would have learned a better one of the DVSA examiner

rocket AE/Manager/Owner Posts: 3,440 Class tested: 4 Last Online: Apr 28, 2024 9:14:56 GMT 1 Likes: 1,045	Inexperienced Tester ( ask for a Appeal form ) Dec 7, 2023 1:19:17 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by rocket on Dec 7, 2023 1:19:17 GMT 1 We put 2 new rack ends on and he got a Free retest and a Free MOT for next year however we have gained a new customer because I were right with the bloke

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Post by rocket on Nov 30, 2023 20:35:27 GMT 1

Post by Dynamo on Dec 1, 2023 1:12:55 GMT 1

Post by rocket on Dec 1, 2023 2:40:03 GMT 1

Post by neil82 on Dec 1, 2023 7:14:30 GMT 1

Post by dwain on Dec 1, 2023 12:31:16 GMT 1

Post by dwain on Dec 1, 2023 12:32:46 GMT 1

Post by aylesburyjock on Dec 1, 2023 17:02:44 GMT 1

Post by dizzydiver on Dec 1, 2023 21:17:26 GMT 1

Post by rocket on Dec 3, 2023 0:57:01 GMT 1

Post by rocket on Dec 3, 2023 1:25:43 GMT 1

Post by rocket on Dec 3, 2023 1:42:05 GMT 1

Post by aylesburyjock on Dec 3, 2023 9:54:58 GMT 1

Post by rocket on Dec 4, 2023 2:15:55 GMT 1

Post by rocket on Dec 7, 2023 1:19:17 GMT 1