Why do we punish ourselves!

Yesterday a customer arrives with his Vectra asking us to look at his brakes because the hand brake is not working correctly. One of our guys puts it on the ramp and inspects the braking system to find that the rear brake caliper hand brake lever is stuck in the full on position. The customer then says he can't afford the repairs. While the car is being lowered on the ramp the customer stood at the rear of his car notices a fluid dripping down. After mentioning it the new guy comes to me and tells me about it so I said to him send the car back up on the ramp. The rear brake pipe across the rear subframe is completely rotted. The customer starts the usual BS saying its our fault and it only just happened since we've put the car on the ramp! I showed him the rotted pipe on the car and said, you know, sometimes you have to use common sense and understand that parts do actually corrode and wear out over time, and then he said, its only happend since you put it on the ramp! Today I've lowered the fuel tank and made and fitted a new brake pipe, that is after he appologied for his attitude yesterday. 

This pipe is probably the factory pipe on a 2006 Vectra C