DVSA Help desk

Hope someone can help please,

We went live yesterday morning and all seemed to be going ok.

During the afternoon a minor question came up so i rang the help desk number, 0330 123 5654.  There a lot of options to pick from none, of which seem to clearly relate to Comp2.   I went for Testing Standards as the nearest but the lady told me;

She cant help and nore can anyone else, all questions should be refered to the Atos desk as they are the contractors. Also she said that the whole system is on the point of collapse. I pointed out that Atos were to do with the old system but she said thats all changed.

When i pointed out that all the information we have received, including special notices said you cant ring Atos or anyone else but the DVSA help desk she said thats all out of date and no longer applies.

Upon me doubting any of this she went away and asked someone else who confirmed that the dvse help desk has been removed and they could only suggest i rang 0330 123 5654 which when i pointed out that was where i came in she rang off.

So can any one tell me what options to pick from the helpdesk number?  It must be there somewhere!

I would have thought everyone who can be reached on that number would know where to direct the call if you pick the wrong option.


Thanks, and hoping for help,


Mike.