MOT service out

from memory the email will be answered within"our agreed response/service time of 5 days"so dont hold your breath.agreed with who precisely?cos it werent us now was it?last time i sent one pointing out what id failed,why and inviting their opinions on whether i was right or wrong the reply confirming i was correct arrived 4 days after the guy had fooked off elsewhere and got someone else to write him a ticket out so pretty pointless yes?every survey theyve ever sent us ive suggested(and i probably aint the only one)some sorta functional real time communication because we have the punters standing in front of us and telling some poor sod trying to take his kids to the doctors etc in 10 mins time or similar that computer says no,we dont know when itll say yes,we cant even give you a good idea of a comeback time or fail/pass criteria to put the punters mind at rest that he aint being shafted-well,pretty poor aint it and we dont generally have the luxury of closing till its fixed a la ministry testers,youve all been in the same positions so you know exactly what i mean.would love to have a spotcheck while an outage kicks off.what?youre starting a test while the systems out and we cant get a ct code?aint allowed mate.....gonna have to wait.....