Unprepared for virus breakout

I remember when boris held one of his corona updates outlining what was put in place for people isolation ,self isolation,shielding and furlough.
At the same time people that Had underlying illness or deceases should be shielded for 12 weeks at home .
Being in this group myself and reading what puts me in this group I would receive a letter from the nhs /doctor to inform me to shield if I did not the instructions was to ring ya doctor ,so I waited and waited and just going on as I normally do ,work with direct contact with others but taking precautions.
As I’ve not received a letter as instructed I phoned my surgery,I know I’m at an extremely high risk as I meet several of the issues for shielding .
So I ring the surgery ,my doctor is on holiday ,so I get a register (stand in doc )
She agreed and mentioned a letter for my employer but said she have to speak to another doc as she was not 100 % sure .
Get a call back saying I’m not at risk ,it this point it’s a bit of a relief .
Then I tell the wife who is a manager in a hospital ,she hits the roof and rings doctor back up ,as it’s about me they would not speak to her so I gets back on the phone just to re assure me that what’s she said was correct As according to my missus she was wrong ,the doctor was what I might say was fairly bad mannered from start to finish ,I just put that down and not to bothered as the pressure at the minute must be quite bad .
The outcome of the phone call was I was not at risk and not receiving a letter from them as it’s down to the gov /nhs to do that .
All I wanted was advice and not bothered about a letter , The way it was handled I felt like they looked down on me as some form skiving tw@t that wants to get paid for being off work the next 12 weeks .
So i thought the doctor can’t be wrong and just got on doing what I do which did not go down at all well with the missus .
This morning I get up check the post and guess what ,ya you’ve guessed it ,the letter regards extremely high risk from the very place that said they were not sending letters out and I’m not at risk !!!
It’s not what I wanted having to take the time off but when it comes to work or you life I’m sure everyone whould come to the same conclusions.
My advice to anyone who thinks they in the high risk group And not had letter is to see there doctor in person (not a telephone appointment)
It was my own doctor ( back from holiday ) who delivered the letter
Don’t wait “DO IT NOW