new record created

one of the first tests I had on comp 1 was a p reg sprinter,created new record cos dvla vin only had 12 digits.the guy was a regular customer,a couple of weeks later he said theyd sent him the forms to fill out correct details.this continued for EIGHT years!every year new record,fill in form,send it off,nuffin happens!4yrs in dvla rang me(I had told the guy to put me down as a reference by this point)asking why I kept creating new records!my reply was don't ring me again till the faulty information is down to me.last year was the first time I logged it in and the system accepted it and by then it was scrap anyway.