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not received slots

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wkg
AE/Manager/Owner

Posts: 13

Last Online: Feb 24, 2019 15:55:28 GMT 1

Likes: 1

not received slots Sept 19, 2015 6:55:26 GMT 1

Post by wkg on Sept 19, 2015 6:55:26 GMT 1

Paid for 100 slots on 5/09/2015 and still have not received them, made a phone call and got a ref number on 8/09/2015 but that is it. Made another call and was told the finance department will be looking into it at some point. Sent emails on system (feedback section) but not a single reply.
Had to buy more slots but was told to only buy 25 or 50 as this would go through, so they know there is a problem with trying to purchase 100 slots but still leave the option there and take your money. I know (hope) at some distant place in time I will get a refund or the slots but is there any way to complain about this? At the moment I have paid for goods and not received them (debit card will look into it, if I fill out forms)

baldrick
VTS Council member

Posts: 670

Class tested: 4, 7

Last Online: Nov 12, 2024 18:50:54 GMT 1

Likes: 395

not received slots Sept 19, 2015 8:01:59 GMT 1

Post by baldrick on Sept 19, 2015 8:01:59 GMT 1

I have used the new system twice and paid for 100 slots each time with no problems . Test slots appear as soon as transaction is completed . I know it is a bit more involved than how we used to do it . Are you sure you answered the security questions correctly ? Get one wrong and you won't get your slots . They used to call you to confirm details if you had made an error with the order .

I assume the funds have gone out of your account after the transaction ? Have you checked ?

Deleted

Posts: 0

Last Online: Nov 23, 2024 13:32:59 GMT 1

not received slots Sept 19, 2015 8:11:24 GMT 1

Post by Deleted on Sept 19, 2015 8:11:24 GMT 1

It is a known problem - A lot of people are waiting on refunds, or slots to be added.

The payments are processing fine as in your money is being taken, but the slots are not getting added. I can only get 25 to work as well, and am waiting on either a refund or the slots to be added on other payments that I have made.

I'm going to give them another week, if nothing has happened I will ring the card issuing company.

Last Edit: Sept 19, 2015 8:12:12 GMT 1 by Deleted -

wkg AE/Manager/Owner Posts: 13 Last Online: Feb 24, 2019 15:55:28 GMT 1 Likes: 1	not received slots Sept 19, 2015 9:10:38 GMT 1 Back to Top Quote Select Post Deselect Post Link to Post Back to Top Post by wkg on Sept 19, 2015 9:10:38 GMT 1 Funds gone out of debit card account, checked and checked again. Spoken to card company and they have sent form to me to complete, but this could take a while so they said, as it is not fraud.

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