New smart cards

Nope, thanks for letting us know nitros44.

We can pass that back if OK with you?

There is a problem with the new thinner smart cards in that the old smart card readers struggle to read them. However I think all the original smart card readers are reaching end of life and starting to fail. I ordered a new smart card before xmas as my (nearly 10 yr old) original had stopped working. (It had been intermittent for a while) The spare seemed fine but the replacement didn't work properly so I was back to using the spare and ordered a second replacement. First day back in January and the reader wouldn't read any cards. Once it had warmed up it worked sometimes. Using the power lead from the modem made it work ok but of course the modem then wouldn't work. I now have a replacement card reader and power lead which works every time.

I bet my original card would have been fine and it was just the reader failing.

Delivered as said, connected looks the same as the old one, contact desk says keep the old one to one side

Got a spare one now until April

just had a new smart card delivered but it will not work they know tell me that they have to send out a new smart card reader and that they have had a big problem with the new cards how about a specail notice or a email to give us the heads up on this problem

Short memories guys? I had a rant about this a few weeks ago, when the help desk wallah told me they would send out another smart card (we had already been given a new reader) and if that failed they would then dip in to their dwindling supply of good cards. They were making cheap ones because they only have to last a few weeks, so I asked you guys if you felt it was acceptable for ATOS to muck us about to save themselves money or should they be supplying the level of service they are contracted for until September. How many of us on the forum have had problems with them now? How many in the whole scheme? Time spent on the VTS device and on the phone to the help desk is costing us just to save ATOS.

its normally the power supply that fails.

Was this a council meeting mercedes?